Eudata AI for banks

Eudata
Artificial Intelligence for Banks
EUDATA
We help financial institutions simplify and optimise client interactions, improve process efficiency, and enrich user experience with innovative solutions and advanced technologies.
+150
clients
+10M$
Revenue in 2024
15
R&D engineers
Digital Transformation and Efficiency
The complexities of the banking world are a perfect application field for modern Artificial Intelligence engines, which can be applied in numerous areas, enabling:
High-Quality Assistance and Customer Experience
Banking users require a high level of personalization in their experience. These are users who carefully evaluate their bank based on the quality and speed of the services offered.
Operational Efficiency
The use of AI in banks' internal processes covers countless highly effective use cases: mortgage pre-approval, credit assessment, cheque cataloguing, etc.
Banking Customer eXperience
AI Customer eXperience Services for Banks
AI for Banking CX
Intelligent Bots and Voice Bots
We transform customer interaction, ensuring immediate 24/7 assistance for accessing the customer service system. This drastically improves the customer experience and optimises response times.
AI Assistants for Agents
We empower your agents with intelligent virtual assistants. These tools provide instant access to the entire company knowledge base, ensuring consistent and accurate responses, reducing training times, and elevating the quality of service offered to the customer.
Intelligent Email Management
We implement solutions for automatic categorisation and proactive email responses. This ensures rapid and personalised communications, reducing staff workload and maintaining a high standard of customer engagement.
Success Story: Reduction in Human Sessions
-80%
Reduced Human Sessions
Drastic reduction in required agent interventions.
24/7
Availability
Continuous automated support without interruptions.
98%
Customer Satisfaction
High customer satisfaction maintained with automated solutions.
Our AI-powered platform has drastically reduced the need for human intervention, while maintaining exceptional service quality for this important company.
Success Story: Virtual Branch
400 Daily Sessions
Shifted consultations from branches to video consultations based in the virtual branch.
Improved Expertise
Connected customers with specialist consultants regardless of location.
Enhanced Experience
Face-to-face interaction without physical presence requirements.
Our virtual branch solution has transformed the way customers access expertise, connecting them with specialists through video consultations that maintain the personal touch of branch visits.
Operational Efficiency
AI Services to optimise efficiency in banks
AI for Insurance Automation
Enterprise Copilot
Scale enterprise knowledge within your organisation, conversationally accessing all available information across all company systems.
Access product sheets, verify and activate processes, and update systems with customer profile modifications, all through conversational interfaces.
Conversational Analytics
Through modern conversational interfaces, large data content can be accessed, requesting real-time analysis and allowing agents to view and modify data (wherever necessary) with a simple natural language command.
Advanced Document Automation
We digitise and make intelligible mountains of paper data. With advanced cataloguing systems, predictive analysis, semantic search of key concepts, and automatic dashboard creation, we transform your documents into strategic information, improving operational efficiency and data governance.
E.g., mortgage pre-approvals, cheque cataloguing, salary assignment, etc.
Remote Branch
We digitalise the branch, ensuring remote access with tools that combine communication channels (video, chat, WhatsApp, etc.) with AI tools for contact management, cataloguing, etc.
The systems are perfectly integrated with every necessary component: authentication, signature, payment, etc.
Success Story: Mortgage Pre-Approval
1
1
Text Extraction
The documents provided by the client are processed and transformed into text with an associated level of accuracy
2
2
Categorisation
Individual documents are associated with specific categories and organised
3
3
Analysis of Individual Documents
Each document category is analysed, extracting all information necessary for the validation process
4
4
Dashboard
A dashboard is created to indicate the pre-qualification of the client's compliance for salary/pension assignment loans (cession of the fifth)
The result is a pre-assessment of the client's credit eligibility
A Strategic Approach to AI for Businesses
Convy.AI is Eudata's solution that ensures a systemic approach to AI for large enterprises. This modular, technologically neutral approach is mindful of geopolitical risks that could lead to our companies becoming reliant on uncontrollable solutions.
Solution Schema
AI Model 1
AI Model 2
AI Model 3
ERP
Knowledge Base
Corporate Back End
CRM
Other ...
RAG
Function Tools (MCP, code, visioning, ...)
Customer eXperience (BOT, contact center, ...)
Document  (Invoices, mortgages and credit, claims, ...)
Corporate CoPilot
(sales assistant, administrative concierge, contact center assistant)
Industrial Automation
(Compliance, predictive maintenance, digital wins, ...)
Other
(conversational reporting,  healthcare analytics, ...)
AI Manager
Prompting
Agentic Designer
Audit
Reporting
Use Cases
Platform
Common Knowledge
AI Model n
...